Hotelsforhope.com Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. When reference is made to “information” in this Privacy Policy, we are referring to PII. By visiting the www.hotelsforhope.com (the “website”), you are accepting the practices described herein effective January 1, 2017.

What personal information do we collect from the people that visit our website?

Generally
We receive and store information that you provide us on the website or provide to us by any other method. This includes both personal information, which is information that can identify you such as your name, telephone number, physical address, email address, billing information (credit card number, name on the card, expiration date), and answers to certain questions we may ask you on the website. You may choose not to provide us with information; however, such information might be required in order for you to use the website. We also may request the same information for any travel companions you might have. Occasionally, we will ask you custom/unique questions in order to provide you with better service.

Additional Information
In addition to the foregoing, we also will receive and store information related to your purchase history through the website, your demographics and your location data.

Automatic Information
There is certain information that we automatically collect from your computer when you visit the website. For example, we collect your IP address, web browser software and how you landed on the website. This information is primarily collected in order to provide a more customized experience on the website, as well as inhibiting fraud.
What personal information do we collect from the people that visit our website?

When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

We use billing information collected from you (cardholder name, credit card number, expiration date, CVV, address associated with the credit card) for the primary purpose of completing your hotel bookings through the website. Completing the bookings requires us to provide the hotel with your billing information so that they may finalize your booking and charge your credit card.

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To provide you with communications regarding your travel updates, or travel updates in general.
  • To provide you information for related services or products that you might be interested in.
  • For general communication.
  • To resolve any disputes.
  • To collect fees.
  • To assist law enforcement at their request.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To ask for ratings and reviews of services or products.
  • To analyze information in order to offer such information to third parties.
  • To follow up with you after correspondence (live chat, email or phone inquiries).

How do we protect your information?

In order for you, the user, to feel comfortable using the website to make travel arrangements, we have implemented certain security procedures. While we cannot guarantee security, our security procedures include administrative, technical and physical security procedures to help protect the information that you provide to us.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do I have choices with regards to my information?

Yes. You can choose not to provide us with any information; however, such information may be needed to book hotel rooms or purchase other products through our website.

In any email/text message marketing correspondence that you receive from us, you will be given the opportunity to unsubscribe in the manner provided to you in that email/text message.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Personalize content and ads.
  • For general communication.
  • Provide social media features.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

Third parties use cookies on our website to:

  • Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to the website or other websites.
  • Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visit to this website and/or other sites on the Internet.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure.

We may rent, sell, or share personal or transaction information with other people or non-affiliated companies for certain purposes. If you book through the website, it may be necessary to provide thirty party airlines, hotels, and other travel partners with your information in order to complete and process a transaction through our site.
Who do we share your information with?

Suppliers
We will provide your information with hotels and other activity providers who fulfill your bookings. By making a reservation through the website, you are authorizing us to disclose your information to the supplier so that your booking may be completed and fulfilled. Third parties, such as hotels, are not controlled by this website or Hotels for Hope, and may have their own policies regarding the receipt and storing of your information. We advise you to inquire into their policies if such is a concern to you.

Third Party Vendors
We will provide your information to third party vendors who we retain to provide services on our behalf. This includes, but is not limited to, credit card processors, business and website analytics, customer service, marketing, emailing and distribution of surveys, and fraud prevention.

Business Partners
We may jointly offer a product or service to you with a business partner, or whose product or service we offer through our website. If you choose to purchase such product or service, we may share your information with our business partner if such is required by agreement with the business partner. Note that we do not control the privacy practices of these third-party business partners.

Links from Other Sites
If you were directed to this website from another site, such as a link which directed you to our website, we may share some information about you with that website. We do not control the privacy policies of the website that linked you to our website and we encourage you to review their privacy policies.

Our Affiliates
We may provide your information with our affiliates, namely H4H Ventures, LP.

Other Times We May Share Your Information
We may share your information in response to a subpoena, court order, or other legal process. We may share your information to establish or to exercise our legal rights with regards to your use of the website or otherwise; to defend against legal claims; or as otherwise required by law. We may share your information in connection with a corporate transaction such as a merger, conversion, asset sale, initial public offering, or bankruptcy.

Additionally, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links

If this website links you to other sites or you have been linked to this website from another site, those sites do not operate under this Privacy Policy. We therefore have no responsibility or liability for the content and activities of these linked sites. We encourage you to examine those sites privacy statements and to understand their procedures with regards to your information.
Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense.
  • Google Display Network Impression Reporting.
  • Demographics and Interests Reporting.
  • DoubleClick Platform Integration.

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

In addition, users may visit www.aboutads.info for more information regarding opting out of some third-party vendors’ uses of cookies for personalized advertising.
COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify you via email within seven (7) days.
CAN SPAM Act

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@hotelsforhope.com and we will promptly remove you from ALL correspondence.
Using the website on a mobile phone

This Privacy Policy shall apply whether access to the website is made on a desktop browser, through a mobile phone browser, or any other way that the website may be accessed now or in the future.
Updating your information

In the event any of the information you provide us should be updated while a product or service that is purchased through the website is pending or otherwise, you can email us at: hello@hotelsforhope.com
Accessing our website from outside the United States

If you are accessing the website from outside the United States, you should know that the information you provide us through the website will be stored in the United States. Data collection and privacy laws of your home country may be stronger than those within the United States. By providing us with your information, you understand that the information is being stored within the United States and are subject to the privacy laws of the United States and no other country.
Modification to this Privacy Policy

We reserve the right to change and/or update this Privacy Policy in the future. Any changes to this Privacy Policy will be noted on the website.
Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.hotelsforhope.com
336 S. Congress Ave, Suite 512
Austin, Texas 78704
USA
hello@hotelsforhope.com
(512) 691-9555